Terms & Conditions
Any claims of none delivery will only be acknowledged 7 working days after dispatch for normal 1st class delivery, Tracked 24 and 3 working days after Special delivery.
We do not accept returns of shade guides, denture base or any other material with a shelf life, all sales for these products are final.
If you have made an error with your order, or need to return your order for other reasons, please send us an email with your order/invoice number and reason for your return along with exactly what you will be returning.
We will only accept returns 5 working days after ordering. Returns will be charged a 15% restock fee + original delivery fee. This is because we order daily and returning will leave us over stocked with no guarantee we will be able to sell the item on. You will be responsible for paying the return postage, we recommend tracked as we cannot credit anything we have not received back
All returns must be in pristine condition, any soiled items will be returned to you via tracked 48 postage with a £3.95 charge